Dear Partners,

We have some changes to announce regarding splits, pricing and Able.

Splits

Every quote & project has splits, these splits determine how all contributors (partners) get paid out. See our updated splits page here: Splits: Sharing Revenue, and find a summary of the changes here:

• Removed the 5% “network fee”. The network fee was for when you collaborate with other partners from the network on your project. We want to encourage collaboration and hope removing this fee will lower the barrier to collaborating. It also makes doing projects on the platform 5% cheaper on average.
• Increased the “15% Client Lead fee to 20%”. A ****Client Lead is the person who owns the relationship with the client. If person A is the client lead, it means that any deals with that client get partly attributed to the client lead. This allows for scenarios such as: Integral BD salesperson wins a client, and sells a project, but a PLC sells the follow up work. For the follow up work this client lead split applies. This way the original effort to win this client of the BD team salesperson gets acknowledged. The 15% did not sufficiently cover the efforts it takes to win the client initially and hence is increased to 20%. This is only affecting people who win new projects and quotes with existing clients, not with when bringing in new clients.
• Necessitate Project Coordinator on projects where Integral is the client lead, unless otherwise agreed on. We’d like to ensure smooth delivery and additional support for our clients and want a coordinator involved in those projects.
• Decrease usage of PLC split. In Q1 we expect to start rolling out Project Lead products (see pricing below). This will replace the PLC 5% on select projects. This means PLC line items will appear as normal delivery line items on a project, instead of a 5% fee over all items as we typically do now.
• Average delivery team payout for Integral won work will stay at 45%, in some cases up to 50%.

Pricing

• Integral increases its prices to our clients by ~8-10%. This will result in about 5%-10% higher payment to partners. This roll-out will be gradual, and you will only get paid higher rates if the client has agreed to the higher fees. This is the first price increase in two years and is roughly in line with inflation/CPI. These will be in Able from tomorrow and in Notion later this month.
• We are bundling subscriptions into most of our coaching products. This means clients get our subscriptions as part of the coaching product. This will increase the price of most coaching products by 4-8% above the increase in the previous point.
• In FY25 quarter one we expect to add new bundled “Project Lead” products to quotes. This makes it clearer what is agreed between client and project lead. For example, lines items around “kick-off meeting” and “check-ins” will be bundled in these products. This will gradually replace the PLC split on most projects.

Notable Able Changes

• We are removing the PDFs for most surveytypes in the next few weeks. The PDF system is over 10 years old and very time consuming and costly to maintain. We want to focus our efforts on building a great online experience in Able instead. We see this as one step back so we can take two steps forward soon. I (Jeroen) am aware this change will not be appreciated by some of you, am looking forward to and invite the inevitable lively discussion during our next Town Hall 😎.
• We have had some issues with the survey viewer (both PDF and Able) and our highest priority is resolving this.
• Allocation in Able is only possible to “active” partners. Historically it was possible to allocate “inactive” partners to quotes and programs. This is no longer possible. Please ensure your profile is active to be eligible for projects. This change was made because partners being allocated before being active might result in partners being uninsured, or us breaking promises to our clients about assurances of using certified coaches, and us being able to pay our partner in a timely way.

We hope these changes result in more active, fair and easy usage of the platform and network.

Warmest regards,

Jeroen van Dalen